Some of our users have reported that when they want to upgrade to the PRO version of Shapr3D, they get an error message saying:
“Purchase failed. We couldn’t process your request. Please try again!”
Just like on this photo a user sent us.
Purchase failed screen
We are aware of the problem, and know exactly how to fix it.
Hint: make sure you are online when you try to make the purchase. If you are connected to the internet, and still fail to upgrade, read on.
Apple has a very strict policy for new devices and does not allow you to buy or subscribe to big purchases for “security reasons”.
It could happen that you can buy some apps in the App Store, but you can’t buy other apps, like Shapr3D. This could also happen when you change your old iPad to a new iPad Pro and want to transfer all your apps. Here’s the solution.
HOW TO FIX IT
As the problem is on Apple’s side, you have to contact them directly and get the issue resolved. We can’t do it for you. But it is a really fast and easy process.
This is what you should do:
1. Contact Apple on one of their Support channels
We recommend you to use:
2. They will contact you within 24 hours
You have to let them know what the issue is (“I can buy apps in the App Store, but can’t subscribe to Shapr3D”). They will know instantly what the problem is and direct you to the person in charge (usually a Senior Advisor for iTunes in California).
3. They will remove the restriction within 24 hours
That’s it. From here on, you will be ready to subscribe to Shapr3D!
This got the problem fixed every single time so far, and we hope it works for you as well.