Q: What drew you in during your first conversation with someone from Shapr3D?
I was looking for small Hungarian startups when I started job hunting. It’ll be 5 years this summer. I had already worked in support roles at startups for 4 years, helping different products. My goal was to find something I actually liked, that was the idea, and Shapr felt genuinely exciting.
Q: If you could sum up what convinced you to say “yes” to the offer, what would it be?
The support team was small, and people had come and gone. I was told early on that I could help build it up - shape workflows, develop processes. I was really intrigued by the idea of being part of something from the ground up.
Q: Have you seen our product solve a problem in a way that really surprised you?
Coming from support, I see problems getting solved every day. I’ve never seen a bug at Shapr that didn’t get fixed. QA really goes deep to find the root cause and solve it. Things actually move here. I enjoy being the one to deliver that good news to users and there’s no pit in my stomach wondering if it’ll get fixed, because it always does.
Q: If you could show just one part of our product to a friend, what would it be and why?
Shapr is incredibly easy to use and intuitive. Compared to other CAD tools, you can achieve results so much faster. The iPad experience is by far the best. Within the app, the visualization and AR features are my favorite parts to show friends. I love demoing it, it's one of those things where you just go, "Look how simple this is."
Q: What’s something that challenged your assumptions or changed how you think about your work?
Support usually means dealing with the toughest parts of a product, customers come to you mostly when something isn’t working. But here, even when there’s an issue, people still love the product and they tell us that all the time. I never realised support could be like this. Burnout doesn’t really happen, we all have off days, but overall it’s such a different experience.
Q: When did you feel out of your comfort zone — and how did you push through?
I had massive imposter syndrome before joining. But at Shapr, I got through it by speaking up, trying new things, and being supported and trusted along the way.
Q: What skills have you built at Shapr3D that you didn’t expect to develop?
Definitely speaking my mind. Sharing ideas and thoughts, even when they’re different from a manager or colleague, is welcomed. You can always find a shared direction, and that openness isn’t seen as negative. Developers also reach out to me directly about support cases, it makes me feel valued and respected in my role.
Q: What’s the most surprising evolution of your role?
My background was in customer support, and the biggest change was stepping into a more technical role, especially on the CAD side. I moved from agent to senior agent, and now I’m a manager. It was the path I always wanted, but I didn’t feel confident because I had no management experience. The support I got from my manager and others gave me the courage to go for it. It’s been a year now, and I’ve been encouraged to keep growing and building skills that will serve me long-term.
Q: What’s one misconception people might have about working here — and what’s the reality?
That being office-first isn’t great. But honestly, being in the office with such talented, kind people makes a huge difference. The events are fun, and the office managers do a great job making it a place people want to be.
Q: When has our culture surprised you — in a good or tough way?
The culture is genuinely inclusive, not something you see on a poster, but something you feel. You can be yourself, and there are clear boundaries. Communication is direct and clear. Mistakes are seen as part of learning, from juniors to the CEO. And if something’s not working, we can change direction.
Q: What moment from your time here will you never forget?
When I started handling larger projects independently from start to finish, I really began to see the impact of my work. Recently, through external collaboration and support from colleagues, we optimized our Zendesk ticketing system by implementing triggers and auto-replies—significantly streamlining our daily workflows. That made me excited to come into the office - knowing I made a real impact and that my work changed something for the better… that sticks with me.
Q: What’s your controversial opinion?
Liverpool are the best football team!
Interested in joining our team? Check out our open positions.