Privacy Policy

At Shapr3D, we value transparency and your privacy. Here you find everything you need to know about how we use your data.

If you have any questions about our Privacy Policy, we’d love to hear from you – just email info@shapr3d.com.

Who are we?

We are Shapr3D, a software provider based in Hungary (1054 Budapest, Akademia utca 6., Hungary). This is our Privacy Policy. It describes how we collect, use and protect your data.

When does this Privacy Policy apply?

When you use our Services, the Shapr3D application, or our Websites, this Policy applies to you.

By using our Services, you acknowledge you have read and understood this Privacy Policy.

For the purposes of UK and EU data protection law, we are the data controller.

What are your Rights?

You have the right:

to be provided with a copy of your personal information held by us.
to request the correction or erasure of your personal information held by us.
to request that we restrict the processing of your personal information (while we verify or investigate your concerns with this information, for example).
to object to the further processing of your personal information, including the right to object to marketing (as mentioned in 'Our promotional updates and communications' section.
to request that your provided personal information be moved to a third party.
to withdraw consent. Where the processing of your personal information by us is based on consent, you have the right to withdraw that consent without detriment at any time.

You may exercise the rights listed above at any time by contacting us at info@shapr3d.com.

You may also be able to opt out of certain additional tracking and targeted advertising. For more information on how to opt out, please visit:

If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority. If you are in the EU, please see http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html. The Information Commissioner is the supervisory authority in the UK.

The Hungarian National Authority for Data Protection and Freedom of Information (Nemzeti Adatvédelmi és Információszabadság Hatóság (NAIH)) can provide further information on your rights and our obligations in relation to your personal information, as well as deal with any complaints that you have about our processing of your personal information.

If you request that we stop processing some or all of your personal information or you withdraw – where applicable – your consent for our use or disclosure of your personal information for purposes set out in this Privacy Policy, we may not be able to provide you all of the Services and customer support offered to our users and authorized under this Privacy Policy or the Terms of Use, which shall still continue to apply. Upon your request, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable laws.

Why and how do we use your personal data?

We use your personal data

To provide our Services to you.
To arrange payments.
To administer your account with us.
To store your personal information.
To provide information that you which you have requested.
To facilitate your use of the application and your user content on the application.
To fulfill and arrange the supply of the application with third-party platform providers. ⓘ
To register you as a new user who wants to use our Services. ⓘ

Here you can find more information on what types of personal data we collect.
Here you can find more information on the legal basis.

To process customer service and maintenance requests you may make. ⓘ
To administer our Services and for internal operations, including bug fixes, troubleshooting, data analysis, testing, and survey purposes. ⓘ
To ensure that content is presented in the most effective manner for you and for your computer. We may also use aggregated information to help us plan and introduce new features. ⓘ
To keep you up to date about our Services including notifying you about changes to our Services, to our Terms or Privacy Policy and sending you service updates (including security alerts). ⓘ
To keep our Services safe and secure, including taking steps to detect and prevent fraud. ⓘ

Here you can find more information on what types of personal data we collect.
Here you can find more information on the legal basis.

To keep you updated on the information about our services, including:

delivering relevant content on topics we think may be of interest to you,
letting you know about new products or services; and
showing you online ads for our Services on social media platforms and other websites and apps. ⓘ

To ask you to leave a review, provide feedback or take a survey. ⓘ
To enable you to enter a prize draw or competitions. ⓘ
To customize your experience and offer you relevant ads, content, and recommendations including information about new promotions. ⓘ
For measuring, understanding, and optimizing the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you. ⓘ
To analyze our user base, Services, and service usage, feature and content popularity, software and hardware quality, and market trends. ⓘ
We may also use this information to inform, refine, and deliver our wider online marketing campaigns. ⓘ

Here you can find more information on what types of personal data we collect.
Here you can find more information on the legal basis.

In the event that we sell or buy any business or assets, disclose your data to a prospective seller or buyer, or in the event we are the subject of an acquisition by a third party. ⓘ
To comply with any rights requests you make. ⓘ

Here you can find more information on what types of personal data we collect.
Here you can find more information on the legal basis.

When we receive your personal information from a third party, they will be a separate data controller of your personal information and will have their own legal bases for processing.

Here you can find more information on the legal basis to use personal data.

What is the legal basis to use personal data?

We only process personal data if we have a legal basis to do so. This includes:

We will process your personal information for promotional or marketing purposes where you have given us your express consent for us to do this, where required by law. This includes sending you updates and newsletters about new content or available products. You can adjust your preferences or withdraw your consent at any time by unsubscribing from marketing in our marketing emails or on our Website.

We collect, store, and process your personal information where it is necessary for performing a contract you have with us (such as our Terms of Use) or where you have asked us to take specific steps before entering into that contract.

We may need to process your personal information to comply with our legal obligations, including under applicable local, UK and EU law (including consumer protection and data protection Law), and/or any court orders.

Processing your personal information is sometimes necessary for us to do the following activities, in our own interest, or sometimes in the interests of a third party, like digital content partners we work with. In each case, we balance our legitimate interests with your rights and interests.

Our legitimate interests include:

Gaining insights into how you use our Services.
Delivering, developing, and improving our Services.
Enabling us to enhance, customize, or modify our Services and communications.
Growing our business and informing our marketing strategy.
Keeping our records updated.
Improving our Services and data security.
Enforcing or applying our terms or other agreements with you, including recovering fees or other debt due to us.

Providing you with our promotional updates and communications in certain cases where you have made purchases with us and have not opted out at the time of purchase or any time since.

When and how do we collect personal data?

We collect personal data when you use our Services. We either receive this data directly from you or we collect it automatically.

You provide us with information about you when you use the Services, including if you:

browse the Services
search the Services
watch webinars, tutorials, or read any content
register an account to use the Services
register an account for a subscription
upload user content
submit a query to us
report a problem with the Services
sign up to email updates
pay for or cancel a subscription

What types of personal data do we collect?

Identity: Including first and last name.

Contact: E-mail address and phone number.

Analytics: You may voluntarily provide information such as prior computer-aided design ("CAD") experience, your purpose of usage of CAD, your field of expertise, and your country.

Interaction: Your password, and queries and feedback that you provide to us, including via email, phone, and social media platforms such as Facebook, Instagram, or Twitter.

Payment: Credit or debit card type, card number, CVC/CVV code, card expiration date, and the name and billing address associated with the card.

Content: Any personal information which may be contained within user content you submit for use on our application, including drawings, illustrations and 3D models.

Technical information may include the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, Google ID, time zone setting, browser plug-in types and versions, operating system, and platform.

Location information may include the approximate location of your device by, for example, using satellite, GPS, phone towers, beacons, or Wi-Fi signals. This information may be used to provide you with personalized services and content, including advertising, and may also be shared with our marketing partners. You will be permitted to allow or deny such uses and/or sharing of your device's location. For example, when you use our Services (including the application) on your device, you may have the opportunity to state that you would like to share your location. For information about opting out of location-based services, please refer to settings in your device settings. Please be aware, however, that certain features of the Services may be unavailable if your device is not set to support or enable location-based services.

Information about your visit may include the full Uniform Resource Locators (URL), clickstream to, through, and from our Services (including date and time), pages you viewed or searched for, page response times, download errors, logins, length of visits to certain pages, title selections, watch history, page interaction information (such as scrolling, clicks, and mouse-overs), the information you have viewed and methods used to browse away from the page.

We may also collect any phone number you use to call our customer service number (including call metadata, such as the date, time, and length of the call), or the social media handle you use to connect with our customer service team. We may record calls for training and performance purposes, to establish clear records, and for legal reasons. We’ll always tell you beforehand if a call is being recorded.)

Do we get personal data from third parties?

We work closely with third parties (including third-party platform providers, sub-contractors in communications, technical, and payment services, analytics providers, and search information providers). We’ll tell you when we receive information about you from another source, and for what purposes we'll use that information.

We may share personal information we collect or combine data from other sources with the personal information you've given to us.

This may involve processing your identity, contact, interaction, and payment information.

How do we use your data in our communications?

Where permitted in our legitimate interests (Link to: What is the legal basis to use personal data?) or with your prior consent if required by law, we may:

send you marketing and promotional newsletters about our products and Services, by email, push notifications, and SMS, if you have opted in to receiving these; or
use your personal information for marketing analysis.

You can object to further marketing at any time by selecting the "unsubscribe" link at the end of all our marketing and promotional update communications to you or by sending us an email to info@shapr3d.com.

What data do we collect from educational license holders?

If you are a student or a professional working in education in a relevant field to the use of our tool, we offer you access to an educational license to use our application free of charge for one year. The same information applies to you as other users, but we additionally process the following personal information:

the institution you attend and your role there;
the country of your institution;
the year of your graduation; and
your school identification and associated photograph.

Here you can find more information on age restrictions.

With whom do we share your personal data?

We may give your information to

Members of our group are our subsidiaries, affiliates, and any parent company from time to time that supports our processing of personal information under this policy.

Online stores distributing the Shapr3D application, including the Apple App Store, Apple Mac Store, and the Microsoft Store. In particular:

if you purchase or download the application from a third-party online store, your submitted personal data will be shared between the online store, Shapr3D, and/or their contracted third party if it is necessary for fulfilling your request; and
Shapr3D will also share personal data with the online store for their or our standard verification and fraud-detection purposes.

Organizations that process your personal information in order to provide a service to us. This includes third-party suppliers, agents, sub-contractors, and/or others who support the services we offer through the Services, including those:

providing website and data hosting services – this includes AWS,
distributing any communications we send – this includes Sendgrid, ZenDesk, Hubspot, and CleverTap,
supporting or updating marketing lists,
facilitating feedback on our services, and
providing IT support services.

These organizations will only use your information to the extent necessary to perform their support functions.

Online advertiser partners. We may work with social media platforms and digital advertising platforms to show you advertising for our Services on other websites and social media platforms. For instance, if you show interest or buy a product or subscription on our Website, we may advertise that or other products we think may be of interest and you may see them on other websites and on your Facebook or other social media feeds. To do this, we will share information with our social media and digital advertising partners about you, usually including your purchase, age, gender, and interests for instance so they can better understand what you are interested in and so we can deliver ads to you that we think might be of interest.

Analytics and search engine providers that assist us in the improvement and optimization of our Services (this will not identify you as an individual). This includes Google Analytics, Hubspot, Appsflyer and Amplitude. See our Privacy Policy for more information.

We will also share your personal information with third parties:

If we sell or buy any business or assets, in which case we will disclose your personal information to the prospective seller or buyer of such business or assets subject to the terms of this privacy policy.
If we or substantially all of our assets are acquired by a third party, in which case personal information held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms of supply terms and other agreements with you; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction, and preventing cybercrime.

Where do we store your personal data?

Your data is principally stored and processed in Ireland and other parts of the European Economic Area ("EEA"). It may also be processed by staff operating outside the UK or EEA who work for us. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details, and the provision of support services. Due care is taken when processing your personal data with a number of security measures in place to protect your information.

Where your information is transferred outside the UK or EEA, we will take steps to ensure your personal information is protected by appropriate legal safeguards, and that it is treated securely and in accordance with this privacy policy.

What should be considered in the payment process?

It is possible to make payments on the Services through our payment gateway provider, Paddle. You will be providing credit or debit card information directly to Paddle, which operates a secure server to process payment details, encrypt your credit/debit card information, and authorize payment. The information that you supply to Paddle is not within our control and is subject to Paddle's own Privacy Policy and Terms of Use. When you download the Services from the Apple App Store and Mac Store, Apple will process any payments made, and this will be subject to Apple’s own Privacy Policy and Terms and Conditions.

How do we protect your information?

We respect your privacy and safeguarding your personal information is embedded into our culture. We use a combination of industry-standard and good practice methods to protect it.

All information you provide to us is stored on our secure servers. We use TLS and HTTPS encryption to protect your personal information when we transfer it across the internet and also store it encrypted, and we carry out security assessments on third party processors who handle your information.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, including using SSL encryption to secure our Services and protect your information in transit, we cannot guarantee the security of your data transmitted to the Services; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Where we have given you (or where you have chosen) a password that which enables you to access certain parts of the Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Our Services may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

How long do we keep your data?

We keep personal information for:

as long as you have an account with us or use our Services in order to meet our contractual obligations to you; and
six years after that to identify any issues and resolve any legal proceedings.

We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes.

Do we have age restrictions?

Yes. Protecting the safety of children when they use the internet is important to us. That is why our Services are intended for use by individuals who are the age of 18 or over. By using the Services, you confirm to us that you meet this requirement.

Furthermore, we do not market to and do not knowingly collect any personal information from or about a child under the age of 13. If we discover that we have inadvertently collected personal information from a child under 13 years of age, we will promptly take all reasonable measures to delete that personal information from our systems.

What do you need to know about cookies?

Our Services use cookies and/or other similar technologies such as pixel tags and web beacons to collect and store certain information. These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you. Cookies and similar technologies enable you to be remembered when using that computer or device to interact with websites and online services and can be used to manage a range of features and content as well as store searches and present personalized content.

Our Services use cookies and similar technologies either alone or in combination with each other to create a unique device ID and to distinguish you from other users of our Services.

Why do we use cookies?

Cookies and other similar technologies help us to provide you with a good experience when you browse our Services and also allow us to improve our Services.

How can you manage the cookies?

Most web browsers automatically accept cookies and similar technologies, but if you prefer, you can change your browser to prevent that and your help screen or manual will tell you how to do this. We also give you information on how to disable cookies here. However, you may not be able to take full advantage of our website if you do so.

A number of cookies and similar technologies we use last only for the duration of your web session and expire when you close your browser or exit one of our Services. Others are used to remember you when you return to one of our Services and will last for longer.

We use strictly necessary cookies if they are necessary for the performance of a contract with you, or because using them is in our legitimate interests (where we have considered that these are not overridden by your rights). We use all other cookies with your consent.

What types of cookies do we use?

These are cookies that are required for the operation of our Services and under our terms with you. They include, for example, cookies that enable you to log into secure areas of our Services.

Recaptcha

To safeguard the Services against bots.

6 months

Paddle

Our third-party payments services provider, to facilitate subscription payments.

1 months

Shapr3D

Storage technology to ensure that users can stay logged in.

Persistent

These may be used to recognize you when you return to our Services. This enables us, subject to your choices and preferences, to personalize our content, greet you by name, and remember your preferences (for example, choice of language or region).

Wistia

To enable us to host videos on the Services.

2 years

Google Optimize

To tailor and optimize different site content based on data points, e.g. the country you are accessing the Services from.

Session

Glassdoor

To enable us to show Glassdoor rating on the Careers page.

10 years

Zendesk (including Zendesk Chat – formerly called Zopim)

To facilitate customer support.

1 year

Cookiebot

To facilitate our capture of your cookie consent preferences.

2 years

These allow us to recognize and count the number of visitors and to see how visitors move around our Services when they are using them. This helps us improve the way our Services work, for example, by ensuring that users are easily finding what they are looking for.

Google Analytics

Google utilizes data collected to track and examine the use of shapr3d.com, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network.

Personal data collected: cookies and usage statistics.

Place of processing: USA

For more information, please see the Google Privacy Policy.

2 years

HotJar

Hotjar is a website heatmap tool to help analyze traffic data. Personal data collected: the user’s usage of the Website and cookies.

Place of processing: EU

For more information, please see the HotJar website, and for how to exercise your rights, see here.

1 year

HubSpot

This cookie keeps track of a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts. Personal data collected: Globally Unique Identifier.

Place of processing: EU, USA.

For more information, please see the HubSpot website.

2 years

Amplitude

Amplitude is a cloud-based product-analytics platform that helps customers to build and maintain websites.

Place of processing: USA

For more information, please see the Amplitude Privacy Notice.

1 year

Sentry

Sentry provides us with error reporting and performance monitoring so that we can deliver and optimize the Services.

2 years

Shapr3D

We use our own cookies to perform our own analytics for how you use our Services.

1 year

These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information subject to your choices and preferences to make our Services and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose.

For more information about how to turn this feature off, see below or visit http://www.youronlinechoices.co.uk.

Facebook Pixel

Facebook Pixel is an analytics tool that allows us to measure the effectiveness of our advertising by understanding the actions people take on our Services.

Place of processing: EU

For more information and how to control its use, please see the information here.

3 months

Quora

Measurement of the effectiveness of our advertising by understanding the actions you take on our Services.

2 years